Terms Of Service


Detailed description of goods and/or services

Krog Kartel Pty Ltd T/A craft braai is a business in the outdoor cooking and adventure gear industry that manufacture and sell locally manufactured equipment.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way email. FastWay Couriers will be delivering your parcel to your door and you will be notified of delivery progress via sms.

Return and Refunds policy

The provision of goods and services by Krog Kartel Pty Ltd is subject to availability. In cases of unavailability, Krog Kartel Pty Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20 % administration fee.

Customer Privacy policy

Krog Kartel Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Krog Kartel Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Krog Kartel Pty Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Krog Kartel Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Krog Kartel Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 11 Stanley Street Farrarmere Benoni


Krog Kartel Pty Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by a private company based in South Africa trading as craft braai and with registration number 2020 / 515288 / 07

Krog Kartel Pty Ltd contact details:

 11 Stanley Street Farrarmere Benoni, emma@craftbraai.org, Tel: 060 965 5761