FREE DELIVERY FOR ORDERS OVER R495 (SOUTH AFRICA ONLY)

Frequently Asked Questions

Welcome to our F.A.Q Page

General

The Craft Braai Bag™ is flame retardant rated max 260°C. A yellow flame flare up can do no harm but fire can be destructive if heat is not managed. Different heat classes blue, red, white and yellow flame temperatures differs vastly. Rule of thumb, match the fire heat with what food you are preparing in the Craft Braai Bag™.

Laboratory tested, industrial food grade glass fibre material with non stick teflon coating.

To be honest we don't know as the product went through stringent testing and it has not failed. The bag was tensile tested and can hold 324kg, that is if you can fit something so heavy inside the bag. Expect it to last a very long time.

Payments

Yes it is totally safe. When you select checkout from your shopping cart, you will be redirected to a safe SSL secure PayFast window where you will enter your detail to complete the purchase. We do not see nor store any card detail. 

For our elderly customers, we know its daunting to purchase online but rest assure that it is actually safer transacting online than swiping your card at a shop. Please feel free to make contact with us at any stage of your shopping experience, we will assist you the best we can.

Yes you may indeed. Select the EFT option when you check out and we will gladly assist you.

Shipping

Oh Yes. You will be able to track your parcel 3seconds after it has been scanned and picked up by the courier. Due to the high demand, we have 2 pickup slots every week day. If you order in the morning, your order gets picked up in the afternoon , visa versa. You will be notified and be able to track the parcel every step of the way.

Cant find an answer to your question? Please feel free to make contact with us via our Live Whatsapp chat (right hand bottom corner icon) or send us a mail. Thank for visiting craft braai.org.